Amine Bouhlal · Solutions Architect · Agentic AI · Tangier, Morocco
Amine Bouhlal — I turn business problems into systems that ship.
Solutions architect for agentic AI, cloud platforms and enterprise integration — eight-plus years across Europe, Africa and North America, hands-on from discovery to production.
180K+
voice-agent calls handled per month, in production
8+
years designing and delivering systems
3
continents of client engagements
275K
residents served by a smart-city platform I helped build
4
working languages
2
hackathon podiums, incl. a Deutsche Telekom global win
// 01 — Selected work
Systems in production, not slideware.
01 · 2026 — in delivery
→A multi-agent service desk on Google's agent platform
NTT DATA — internal IT, enterprise scale
An AI-first IT service desk on the Gemini Enterprise Agent Platform: a triage orchestrator delegating to specialised agents over A2A, layered above existing ITSM systems — which stay untouched as systems of record.
02 · 2024 — present
→Voice AI at logistics scale
A European parcel-logistics leader
A production voice-AI agent answering 180,000+ customer calls per month — parcel tracking, delivery changes and claims, end to end.
03 · 2024 — present
→Conversational AI for consumer finance
The consumer-finance arm of a major European retail group
Customer-experience agents on Google's Gemini Enterprise — contact-centre automation and cognitive assistance for a card-and-credit business.
04 · 2020 — 2021
→A smart-city platform for 275,000 residents
Gijón City Council — Gijón-IN
Public-sector smart-city platform integrating municipal data and IoT feeds for the city of Gijón, Spain — search, geospatial visualisation, container deployment.
05 · 2023 — 2024
→One company, one platform
AUTICS Group, Tangier
Company-wide Odoo ERP rollout across IT, Operations, Sales and HR — architecture, custom modules, API integrations and migration off legacy tools.
06 · 2026
→Zero to №1 on Google in a day
Adam Aguidi — film art director, Morocco
A portfolio site for a film art director: built from scratch and ranked first on Google for his name within a day of launch — via architecture, not ads.
// 02 — What I do
Agentic-AI systems
Voice and conversational agents that run in production — grounded in your systems, with human handoff designed in from day one.
Solution architecture
From business problem to system design: components, integrations, data flows and the trade-offs made explicit.
Digital transformation
Replacing manual workflows with systems — process automation, ERP consolidation, the unglamorous work that compounds.
Cloud & platform engineering
GCP-native architecture, CI/CD, deployment pipelines — built to be run by the team that inherits them.
// 03 — How I work
Discovery to production, one owner.
01
Discover
Sit with the business problem until it's specific: who does the work today, what it costs, where it breaks. Opportunity identification before any architecture.
02
Design
Turn the problem into a system: components, data flows, integration points, failure modes. The diagram everyone argues about before anyone writes code.
03
Build
Stay hands-on through delivery — I write code, wire integrations and unblock teams. Architecture that ships beats architecture that impresses.
04
Run
Production is the point. Deployment, observability, iteration — a system counts when it's handling real volume, like 180,000 calls a month.
// 04 — Experience
2024 — present
Solutions Architect · NTT DATA, Inc.
Remote
Agentic-AI and digital-transformation solutions for European enterprises in telecom, logistics and retail finance. Full lifecycle: discovery, solution design, architecture, deployment.
2023 — 2024
Solutions Architect · AUTICS Group
Tangier
Led IT operations and a company-wide Odoo ERP rollout — architecture, custom modules, integrations, legacy migration.
2022 — 2023
DevOps / Platform Engineer · coupolino AG
Switzerland · remote
CI/CD, infrastructure automation and release management for Scount, a Swiss augmented-reality startup. Weekly release cadence.
2021 — 2022
Full-Stack Engineer · GovRight
US clients · remote
Web applications for US legal-tech and civic-technology organisations — development plus DevOps in small, fast teams.
2020 — 2021
Software Engineer · T-Systems Iberia
Barcelona
Two public-sector platforms — Gijón-IN smart city and Syrah Sostenibilidad for the Generalitat de Catalunya. Intern to engineer, promoted twice. Deutsche Telekom Global Hackathon winner, 2021.
2019
Technical Consultant · Consulate General of Spain in Tangier
On-site
Modernised IT and accounting operations — mapped manual workflows, replaced them with internal tooling and automation.
Education
Universitat Politècnica de Catalunya (UPC)
Software Quality Assurance · 2020 — 2021
Universitat Oberta de Catalunya (UOC)
Industry 4.0 — Cyber-Physical Systems, Smart Product Development · 2018 — 2020
CESIM, Tangier
Computer Engineering — final-year project: facial-recognition system (OpenCV) · 2016 — 2018
Awards
Winner — Deutsche Telekom Global Hackathon (2021)
With the Syrah Sostenibilidad team at T-Systems Iberia.
2nd Prize — OIF Sustainable Solutions Hackathon (2018)
Project Kusele — mobile and web app for sustainability (Organisation Internationale de la Francophonie).
Languages
- SpanishNative
- ArabicNative
- EnglishProfessional
- FrenchProfessional
// 05 — Stack
Architecture & Design
- End-to-end solution architecture
- Agentic-AI systems
- System integration
- API design
- Event & data flows
- Cloud-native patterns
AI & ML
- LLM orchestration
- Conversational & voice agents
- Gemini Enterprise Agent Platform (form. Vertex AI)
- Google ADK · A2A
- Gemini Enterprise
- Claude
- ElevenLabs
- Prompt engineering
Cloud & Infrastructure
- Google Cloud Platform
- BigQuery
- Cloud Composer (Airflow)
- Firebase
- OpenShift
- Docker
- GitLab CI/CD
Development
- Python
- Next.js
- Node.js
- TypeScript
- REST APIs
- Elasticsearch
- Odoo ERP
// 06 — Footprint
Based in Tangier. Delivering everywhere.
Remote worldwide · CET (GMT+1) · Spanish · Arabic · English · French
// 07 — FAQ
Who is Amine Bouhlal?+
Amine Bouhlal is a solutions architect based in Tangier, Morocco, specialising in agentic AI, cloud platforms and digital transformation. He has 8+ years of experience delivering systems for enterprises across Europe, Africa and North America, and currently works as a Solutions Architect at NTT DATA.
What does Amine Bouhlal do?+
He turns business problems into production systems: voice and conversational AI agents, cloud-native architectures, enterprise integrations and ERP consolidations — owning delivery from discovery and solution design through deployment.
What is agentic AI, and why does it matter for enterprises?+
Agentic AI means systems where AI agents carry out multi-step business processes autonomously — answering customer calls, resolving requests, orchestrating workflows — rather than just generating text. Done well, it replaces entire manual workflows: one system Amine architected handles more than 180,000 customer calls per month in production.
Is Amine Bouhlal available for consulting?+
Amine works remotely from Tangier, Morocco (CET/GMT+1) and has delivered for clients across Europe and North America. The fastest way to reach him is email at abouhlal@gmail.com or LinkedIn.
What languages does Amine Bouhlal speak?+
Spanish and Arabic natively, plus professional English and French. He was educated in Spain and works comfortably across European and North African business cultures.
// 08 — Contact
Have a workflow that shouldn't be manual anymore?
Tell me what the work looks like today. I'll tell you what a system could look like — and whether it's worth building.